Zivdesk is a local business marketing agency for US companies: fast websites, local SEO, social media, and AI visibility. This Zivdesk privacy policy explains what information we collect, how we use it, who we share it with, and your choices. By using zivdesk.com or our services, you agree to this policy.
1. Information We Collect
Information you give us. When you fill out a form, request a free audit, ask for a quote, book a call, message us, or buy a service, you may give us:
- Your name, email address, and phone or WhatsApp number
- Your business name, business type, city and state, and website link
- The services you need, your goals, budget range, and any message you write
- Billing details, which are handled by our payment provider (see Section 4)
- Access you share so we can work on your accounts, such as website, Google Business Profile, social media, or ad account access
Information we collect automatically. When you visit the Website, we and our partners may collect your IP address, browser type, device type, pages viewed, time spent, referring website, and general location (such as city or state). We collect this using cookies and similar technologies (see Section 5).
Information from third parties. We may receive information from scheduling tools, payment providers, advertising platforms, and public business listings, such as your Google Business Profile.
2. How We Use Your Information
We use your information to:
- Respond to your requests and send your free audit, quote, or proposal
- Schedule and hold calls, and provide the services you hire us for
- Send updates, invoices, and support messages
- Send marketing emails and messages about our services, where the law allows, and where you can opt out at any time
- Understand how the Website is used and improve it
- Measure and improve our advertising
- Prevent fraud, protect our Website, and meet legal obligations
3. Calls, Texts, and Email
If you give us your phone number, we may call, text, or WhatsApp you about your request, your services, or appointments. Message and data rates may apply. You can reply STOP to opt out of texts at any time. You can unsubscribe from marketing emails using the link in each email. We do not require you to agree to marketing messages to buy our services.
4. How We Share Information
We do not sell your personal information for money. We share it only as needed with:
- Service providers that help us run our business, such as website hosting, email, customer management (CRM), scheduling, payment processing, project management, and analytics tools. They may use your information only to provide these services.
- Advertising and analytics partners, such as Google and Meta, when we use their tools on our Website
- Professionals and authorities, such as lawyers, accountants, or government agencies, when required by law or to protect our rights.
- A buyer or successor, if Zivdesk is involved in a merger, sale, or transfer of assets.
Payments are processed by Stripe / PayPal / other provider. We do not store full card numbers on our servers.
5. Cookies and Tracking Technologies
We use cookies, pixels, and similar tools to keep the Website working, remember your choices, measure traffic, and improve our marketing. The tools we use may include Google Analytics, Google Tag Manager, Meta Pixel, Google Ads tags, and similar tools; confirm your list.
You can control cookies through your browser settings and through our cookie banner. Blocking some cookies may affect how the Website works. For more, see our Cookies Policy. We respond to opt-out preference signals, such as Global Privacy Control, where required by law.
6. Information We Handle for Clients
When we manage a client’s website, ads, social media, or business listings, we handle information on their behalf, such as customer leads or account data. We use it only to provide the services, and we follow the client’s instructions and our agreement with them. If you are a customer of one of our clients, please contact that business about your information.
7. How Long We Keep Information
We keep information for as long as needed to provide our services, answer your requests, keep business and tax records, resolve disputes, and meet legal duties. After that, we delete or anonymize it.
8. How We Protect Information
We use reasonable technical and organizational safeguards, such as secure hosting, encryption in transit (HTTPS), access controls, and limited team access. No method of storing or sending data online is completely secure, so we cannot guarantee absolute security. If you believe your information has been compromised, please contact us right away.
9. Your Privacy Rights
Depending on where you live, you may have the right to:
- Know what personal information we collect, use, and share
- Access a copy of your information
- Correct inaccurate information
- Delete your information, with some legal exceptions
- Opt out of targeted advertising, sale, or sharing of personal information
- Not be treated unfairly for using your rights
California residents: Under the California Consumer Privacy Act (CCPA/CPRA), you may use the rights above. Some advertising and analytics tools on our Website may count as “sharing” for cross-context behavioral advertising. You can opt out through our cookie settings or by contacting us. Residents of other states with privacy laws may have similar rights.
To make a request, email us at [email protected]. We may need to verify your identity before we respond. We aim to respond within 45 days, or sooner where the law requires it. You may use an authorized agent to make a request for you.
10. Children’s Privacy
Our Website and services are for businesses and are not directed to children under 18. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us, and we will delete it.
11. Third-Party Links
The Website may link to other sites, such as social media platforms, scheduling tools, or client websites. We are not responsible for their privacy practices. Please read their policies before sharing information.
12. Changes to This Policy
We may update this policy from time to time. When we do, we will change the “Last updated” date at the top. If we make a major change, we will give a clearer notice, such as a banner on the Website or an email. Using the Website after an update means you accept the new version.
13. Contact Us
Questions about this Privacy Policy or your information? Contact us:
Zivdesk
Email: [email protected]
Phone: +44 7490 815065
Address: United States
Website: zivdesk.com
